Find Your Local Spa is comprised of independent spas
Privacy Policy
Last updated: Mar 24, 2025, 11:54 AM
Acceptance of This Policy
At Find Your Local Spa, we are committed to protecting the personal and professional information of everyone using our Platform with transparency and care. This Privacy Policy explains how we collect, use, and safeguard your data as we operate as a multi-step lead generation and marketing service designed to connect consumers with our network of local spas.
Matching Process and Data Collection: To facilitate this connection, we utilize a progressive, multi-step matching process. We collect specific preferences and contact information from Consumers to share with vetted Spa Partners. This information is gathered as you interact with each step of our selection funnel. You acknowledge that information entered during this process—including data provided in initial steps—may be processed to improve our matching efficiency, even if the final step of the form is not completed.
Role of the Agency: We collect professional and business details from Spa Partners for verification, compliance, and network integrity purposes. We do not sell your information to third parties for unrelated purposes; however, the core of our service involves the referral and transfer of Lead data to our Spa Partners to fulfill your request for services (see Section 5 for clarification on lead referral).
Scope and Agreement: This Privacy Policy (“Policy”) describes how Wellness & Care Connection, LLC (the “Agency”) (“we,” “our,” or “us”) collects, uses, and shares information from individuals and businesses who access our platform and website,
Users (Consumers/Leads): Individuals who interact with our multi-step funnel to be connected with a local spa.
Spa Partners (Spa Associates): Businesses that submit information to join and receive referrals within our network.
By interacting with our multi-step forms, accessing, or using the Website, you acknowledge that you have read and agree to be bound by this Policy. If you do not agree with any part of it, please refrain from entering information or using the Website. You may exercise your privacy rights at any time by accessing the Your Privacy Rights link in our footer. We may update this Policy, and your continued interaction with our Platform after changes are posted constitutes your acceptance of the updated terms.
To provide our curated matching services, we collect only the information necessary to connect Spa Seekers with the right Spa Partners.
A. From Spa Seekers (Leads) When you use our multi-step inquiry form, we collect:
Contact Identifiers: Your name, email address, and phone number.
Location Data: Your ZIP code to identify the nearest Spa Partners.
Service Preferences: The specific treatments or wellness needs you select during the inquiry process.
Marketing Identifiers: Unique IDs from advertising platforms (like Google Ads) to measure the effectiveness of our outreach.
B. From Spa Partners (Professional Associates) To verify and maintain the quality of our network, we collect:
Business Details: Spa name, physical address, and operating hours.
Professional Credentials: License numbers, certifications, and verification documents.
Authorized Contact: Name and billing information of the person managing the partnership.
C. Information Collected Automatically As you move through our Platform, we use essential technologies (like cookies and pixels) to collect technical data, such as your IP address and how you interact with our forms. This ensures the security of your submission and helps us improve the user experience.
Note on Verification: While the Agency collects professional information for Spa Partners, we do not guarantee the accuracy of data provided by them. We encourage Users to independently verify a Partner's credentials before booking.
2. How We Use Your Information
We use the information we collect for the primary purpose of facilitating professional wellness connections. Specifically, we use your data for:
A. Service Fulfillment & Matching
To process your inquiry and manually match you with a suitable Spa Partner in your area.
To facilitate direct communication between you and the matched Spa Partner.
To send you confirmation details via email or SMS regarding your match.
B. Marketing Optimization & Analysis
To measure the performance of our advertising campaigns (e.g., Google Ads conversion tracking).
To understand how users interact with our multi-step form so we can improve the user experience.
To send a one-time satisfaction survey (typically 10-15 days after your inquiry) to ensure the quality of our Spa Partners.
C. Security & Compliance
To detect and prevent fraudulent submissions or malicious activity on our Platform.
To comply with legal obligations and enforce our Terms of Service.
By using our Platform and providing your contact information, you agree to receive communications as described below:
A. Service-Related Communications
Curated Matching & Notifications: To ensure the highest quality of service, our team manually reviews and assigns each inquiry to the most suitable Spa Partner based on your specific needs. Please note that while this manual verification ensures a better match, the initial connection is not instantaneous. Once the manual assignment is completed, our Platform triggers an automated notification to the selected Partner so they can reach out to you to fulfill your request.
Transactional Updates: You will receive emails regarding the status of your request, a confirmation of your match, and follow-up quality surveys (typically sent 10–15 days after your request).
B. Marketing Communications
Promotional Content: You may receive occasional promotional emails or SMS messages from the Agency regarding wellness offers, seasonal deals, or new features.
Opt-Out: You may unsubscribe from promotional communications at any time by following the "Unsubscribe" instructions included in our emails or by contacting us directly at: info@findyourlocalspa.com.
C. Third-Party Communications (Spa Partners) Once a Spa Partner has been manually assigned and notified, they become an independent controller of the data received. They will contact you directly to provide the requested services. The Agency is not responsible for the frequency, methods, or privacy practices used by independent Spa Partners once the match has been facilitated.
4. Sharing of Information
We share your information only as necessary to operate our services, connect you with spa professionals, and comply with legal obligations.
A. With Spa Partners (The Matching Service)
Manual Assignment & Automated Delivery: We share your information only with the Spa Partner manually selected by our team. The delivery of your lead details to the Partner is handled via an automated email notification sent immediately upon assignment.
Independent Responsibility: Once the automated notification is sent, the Spa Partner becomes an independent controller of your data.
B. With Service Providers We share information with trusted third parties who provide essential technical and operational support:
Hosting and Infrastructure: To maintain the Platform’s stability and security.
CRM and Funnel Tools: To manage leads and optimize the multi-step user experience.
Analytics and Marketing Partners: To track ad performance (e.g., Google Ads) and analyze how users move through our funnel.
Payment Processors: To handle secure transactions for Spa Partners. All providers are contractually bound to maintain data confidentiality.
C. Advertising and Data "Sales" (State Law Compliance) Under certain state laws (such as the CCPA), sharing information with Spa Partners or advertising platforms for targeted marketing may be categorized as a “sale” or “sharing” of personal data.
Context: This sharing is a fundamental part of our lead-referral service. By submitting your information through our multi-step form, you are directing us to share your data with Spa Partners to fulfill your request.
D. Legal Disclosures and Platform Integrity We may disclose information to:
Comply with applicable laws, regulations, or valid legal processes (e.g., subpoenas).
Protect the rights, security, and integrity of the Platform.
Enforce our Non-Circumvention and Terms of Use.
E. Business Transfers In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset. We will notify you of any change in ownership or use of your personal information via a prominent notice on our Website.
We use and share your personal information to facilitate the core functionality of our Platform: matching you with spa services tailored to your specific preferences.
A. Categories of Sharing and Processing
Partner-Based Service Matching: We share your contact details and inquiry preferences (collected through our multi-step forms) with our network of vetted Spa Partners. This allows them to respond directly to your request.
Lead Generation & Referrals: Our Spa Partners compensate the Agency for qualified leads. Because this involves transferring personal information for valuable consideration, it may be considered a "sale" or "sharing" under laws like the California Consumer Privacy Act (CCPA) and the Texas Data Privacy and Security Act (TDPSA).
Targeted Advertising & Profiling: We use your browsing activity and interactions with our selection steps to show you relevant offers. This may include "profiling" to predict which services best meet your needs.
Cross-Context Behavioral Advertising: We may use data about your interactions with our Platform to deliver personalized promotions to you on other websites or social media platforms.
B. Your Privacy Rights Under applicable U.S. privacy laws (including California, Texas, Virginia, and Colorado), you have the right to:
Opt-out of Targeted Advertising: Limit how your data is used to show you ads.
Opt-out of the "Sale" or "Sharing" of Data: Request that we do not transfer your lead information to Spa Partners (Note: exercising this right will prevent us from fulfilling your matching request).
Opt-out of Profiling: Limit the use of automated processing to analyze or predict your preferences.
C. How to Exercise Your Rights You may exercise these rights at any time by:
Clicking the "Your Privacy Rights / Do Not Sell My Info" link in our website footer.
Sending an email to info@findyourlocalspa.com with the subject "Privacy Rights Request."
D. Independent Data Control (Disclaimer) Once your information is transmitted to a Spa Partner as part of a successful match, that Partner becomes an independent controller of the data. Their subsequent use of your information is governed by their own privacy policies. We are not responsible for how Spa Partners manage data once it has been referred to them.
By providing your email address through our multi-step forms or registration process, you agree to receive communications from Wellness & Care Connection LLC (the “Agency”) and our matched Spa Partners.
A. Types of Communications
Transactional Emails: These include match confirmations, service inquiries, and updates regarding your specific request. You may not opt out of these as they are necessary to fulfill our service.
Promotional Emails: These include newsletters, seasonal offers, and wellness tips. All such communications comply with the U.S. CAN-SPAM Act.
B. Unsubscribe Protocol You may opt out of receiving promotional emails at any time by:
Clicking the "Unsubscribe" link at the bottom of any email sent by the Agency.
Contacting us directly at info@findyourlocalspa.com
C. Third-Party Communications (Spa Partners) Please note that once your information is shared with a Spa Partner to fulfill a match, that Partner may contact you independently. To stop receiving communications from a specific Spa Partner, you must follow the unsubscribe instructions provided by that specific business or contact them directly. The Agency is not responsible for managing the email lists or marketing practices of independent Spa Partners.
At FindYourLocalSpa.com, we prioritize transparency and data minimization. We use essential cookies to make our multi-step form work and Google conversion pixels to measure our marketing reach.
A. Essential Cookies (Strictly Necessary) Our Platform requires certain cookies to operate safely and effectively. Without these, our matching services will not function:
XSRF-TOKEN: A security cookie used to prevent Cross-Site Request Forgery (CSRF) attacks.
laravel_session: An essential cookie that allows our Platform to "remember" your progress as you move through the steps of our inquiry form.
B. Performance & Conversion Tracking To manage our marketing costs, we use Google Ads Conversion Tracking. This tool notifies us if a visitor from an ad successfully completed a matching request. It does not track your personal identity or browsing behavior outside of our Platform.
C. What We DO NOT Do We do not use invasive third-party analytics, data-broker cookies, or social media tracking pixels for retargeting.
For more detailed information, please read our full Cookie Policy.
A. Age Restriction for Services Our Platform and matching services are strictly intended for adults (18 years of age or older). We do not knowingly collect, use, or share personal information from individuals under the age of 13, in accordance with the Children’s Online Privacy Protection Act (COPPA).
B. Multi-step Interaction By interacting with our multi-step forms and submitting information, you represent that you are at least 18 years of age. If you are between the ages of 13 and 17, you may only use our services with the verified consent and active supervision of a parent or legal guardian.
C. Verification Disclaimer Our multi-step process is designed to collect service preferences and contact details; it is not designed to verify the age of every user. We are not responsible for any false representations of age. Parents and legal guardians are solely responsible for monitoring their children’s online activity and for any consequences resulting from unauthorized interaction with our Platform.
D. Protocol for Minor Data If we become aware that a minor has submitted personal information through our funnel in violation of this Policy, we will:
Promptly delete the information from our database.
Notify any Spa Partner who may have received the lead (if applicable) so they may also purge the data.
Our Website and Platform include links to third-party websites, including the official pages, booking systems, and social media profiles of our Spa Partners. These links and references are provided for your convenience and to facilitate the connection between you and the spa service.
A. Scope of Responsibility The Agency does not control and is not responsible for:
Content and Accuracy: The information, functionality, availability, or legitimacy of any third-party website, including those of our Spa Partners.
Privacy and Security: The data handling, privacy policies, or security protocols of external platforms. Your interactions with these sites are governed exclusively by their respective terms and policies.
External Transactions: Any bookings, payments, or service agreements made directly on a Spa Partner’s website or third-party platform.
B. No Endorsement The inclusion of a link to a Spa Partner or third-party service does not imply an endorsement of their specific privacy practices. We strongly encourage you to review the Privacy Policy and Terms of Use of any third-party site before sharing personal information or completing a transaction.
C. Assumption of Risk You acknowledge and agree that the Agency shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any such third-party websites.
Find Your Local Spa and Wellness & Care Connection, LLC operate solely as digital intermediaries, facilitating connections between Users and independent wellness service providers (“Spa Partners”). We are not a party to, and do not participate in, any agreement, transaction, or service arrangement between a User and a Spa Partner.
A. No Responsibility for Third-Party Services & Matching We do not assume and expressly disclaim any responsibility or liability for:
Service Outcomes: The quality, pricing, safety, legality, or specific results of services provided by Spa Partners.
Matching Accuracy: While our multi-step process aims to connect you with relevant partners based on your input, we do not guarantee that any suggested Spa Partner will meet your specific expectations or needs.
Partner Representations: Any promotions, licenses, certifications, or communications made by Spa Partners.
Physical or Financial Harm: Any personal injury, property damage, or financial loss occurring at a Spa Partner’s location or in connection with their services.
B. Limitation of Liability To the fullest extent permitted by applicable law, the Agency shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to:
Platform Use: Your access to, use of, or inability to use the Website or multi-step forms.
Interactions: Any communications or transactions between you and a Spa Partner initiated through our Platform.
Data Disputes: Any controversy between Users and Spa Partners regarding the handling of information once it has been referred to the Partner.
Third-Party Content: Any external websites or services accessed through links on our Platform.
C. Maximum Liability Cap In jurisdictions where limitations of liability are restricted, our total liability to you for any claim arising out of your use of the Platform shall not exceed the amount you paid (if any) to access our services, or $100 USD, whichever is less.
A. Agency Marketing Retention The Agency retains Consumer/Lead information (name, contact details, and inquiry preferences) in its active marketing and communication lists for a primary period of 15 days. This window allows us to fulfill the matching request and send a follow-up satisfaction survey (typically sent 10–15 days after your request). After this cycle, the data is removed from our active promotional systems.
B. Controlled Transmission (The Assignment Process) When you submit your information through our multi-step form, it is first held in our secure administrative queue for review. Your record is only made available to a Spa Partner via their private dashboard and automated email notification system once our team has manually assigned the lead to that specific Partner. This human-in-the-loop process ensures your data is only shared with the most relevant service provider to fulfill your request.
C. Synchronized Deletion Once a lead record is deleted by the Agency (typically after the 15-day window), it is permanently and simultaneously removed from both the Agency’s administrative records and the Spa Partner’s private dashboard. This ensures that once we purge your data, the Spa Partner can no longer access your personal information through our Platform.
D. Independent Spa Records Please note that our synchronized deletion applies only to data stored within our Platform. If a Spa Partner has independently exported, recorded, or saved your contact information to their own external systems (such as their own CRM or phone contacts) before the record was deleted from our Platform, the Agency cannot remove that data. In such cases, you must contact the Spa Partner directly to exercise your privacy rights.
E. Legal and Compliance Retention The Agency may retain minimal, anonymized identifiers or transaction logs for a longer period if necessary to comply with legal obligations, tax requirements, or to enforce our Non-Circumvention policies to verify the fulfillment of a referral.
F. Data Deletion Requests You may request the permanent deletion of your personal information from the Agency’s records at any time by contacting info@findyourlocalspa.com. We will process these requests in accordance with applicable legal obligations and our operational security requirements.
We are committed to protecting your personal and business information through a comprehensive data security program. Our safeguards are designed to meet industry standards and comply with applicable U.S. privacy and cybersecurity laws.
A. Our Safeguards
Encryption in Transit (SSL/TLS): We use industry-standard encryption to protect your data as it moves from our multi-step forms to our secure servers. This prevents unauthorized interception during the matching process.
Secure Infrastructure: Our Platform is hosted on secure, professionally managed servers with firewalls and 24/7 monitoring.
Access Control (Laravel Security): We implement strict role-based access. Only authorized Agency personnel and the specific Spa Partner matched to your inquiry can access your lead data through our secure, password-protected dashboard.
Data Integrity: We use secure tokens (such as XSRF-TOKEN) to prevent cross-site attacks and ensure that your form submissions are legitimate and safe.
B. Limitations of Security Despite our commercially reasonable efforts, no online system is 100% secure. We cannot guarantee the absolute security of your information. By using our Platform, you acknowledge that you provide your information at your own risk.
C. Breach Notification In the event of a data breach that compromises your personal information, we will notify you and the relevant authorities in accordance with applicable state and federal laws.
D. User and Partner Responsibility
Spa Partners: Partners are responsible for maintaining the confidentiality of their dashboard credentials.
Safe Practices: We encourage all users to interact with our Platform through secure networks and to be cautious when sharing sensitive details.
Residents of certain U.S. states have specific rights regarding their personal information. If you reside in Texas (TDPSA), California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), or other states with similar legislation, you may exercise the following rights, subject to legal exceptions:
A. General Privacy Rights
Right to Know and Access: You may request to know what personal information we have collected, used, or shared.
Right to Request Deletion: You may request that we delete the personal information we have collected from you. (Note: As described in Section 11, our system automatically purges most lead data after 15 days).
Right to Correct: You may request that we correct inaccurate personal information.
Right to Opt-Out: You have the right to opt-out of the "sale" or "sharing" of your personal information for targeted advertising or profiling.
Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
B. Specific Rights for California and Texas Residents If you reside in California or Texas, the following additional protections apply:
Shine the Light (CA): You may request information regarding the disclosure of your personal information to third parties for their direct marketing purposes.
Sensitive Data: We do not knowingly collect "sensitive" personal data (such as social security numbers or health records). Our multi-step forms are limited to contact details and service preferences.
Profiling (TX): You have the specific right to opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
C. How to Exercise Your Rights To protect your data, we must verify your identity before fulfilling a request. You may submit a verifiable consumer request by:
Emailing us at: info@findyourlocalspa.com
Visiting our: Your Privacy Rights link in the footer of our Website.
We will respond to your request within the timeframe required by your state’s law (typically 45 days).
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our technology, services, or legal obligations. When we do, we will revise the “Last Updated” date at the top of this page.
A. Notification of Material Changes If we make any material changes to how we collect, use, or share personal information, we will notify you by displaying a prominent notice on our Website and Platform prior to the changes taking effect.
B. Acceptance of Terms Your continued use of the Website or Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to check the "Last Updated" date periodically to ensure you are aware of our current privacy practices.
15. Compliance with State Privacy Laws:
Our Platform is designed to adhere to applicable U.S. state privacy regulations, including but not limited to the laws of Texas (TDPSA), California (CCPA/CPRA), Virginia, and Colorado. We are committed to maintaining these standards as we expand our services to ensure the privacy of all Users across different jurisdictions.
16. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law provisions. Any disputes not subject to arbitration shall be resolved exclusively in the state or federal courts located in Travis County, Texas, United States.
17. Contact Us
If you have any questions about this Privacy Policy, or if you need it in an alternative format due to a disability, please contact us at info@findyourlocalspa.com. While we will make reasonable efforts to provide accessible versions upon request, we are not liable for any delays, technical limitations, or inability to provide an alternative format in every circumstance.
Wellness & Care Connection, LLC
5900 Balcones Drive, Suite 100
Austin, TX 78731, United States