Find Your Local Spa is comprised of independent spas
Privacy Policy
Last updated: Mar 24, 2025, 11:54 AM
Acceptance of This Policy
At Find Your Local Spa, we are committed to protecting the personal and professional information of everyone using our Platform with transparency and care. This Privacy Policy explains how we collect, use, and safeguard your data as we operate as a lead generation and marketing service to connect consumers with our network of local spas.
To do this, we collect contact information from consumers to share with vetted Spa Partners, and we collect professional and business details from Spa Partners for verification and compliance purposes within the network. We do not sell your information for other purposes (see Section 5 for clarification on lead referral). You can opt out of marketing communications at any time.
This Privacy Policy (“Policy”) describes how Wellness & Care Connection, LLC (the “Agency”) (“we,” “our,” or “us”) collects, uses, and shares information from individuals and businesses who access or use our online platform and website, www.findyourlocalspa.com (the “Website” or "Platform").
This Policy applies to:
Users (spa seekers, also referred to as “Lead” or “Consumer”) who visit the Website to be connected with a local spa.
Spa Partners (businesses, also referred to as "Spa Associate") who submit information to join our network of participating spas.
By accessing or using the Website, you acknowledge that you have read and agree to be bound by this Policy. If you do not agree with any part of it, please refrain from using the Website. You may exercise your privacy rights by accessing the Your privacy rights link located in the footer of our Website.
1. Information We Collect
We collect personal and business information to deliver, improve, and personalize our services. This information may be obtained in the following ways:
1. Directly from you, when you complete forms, register, or communicate with us
2. Automatically through technologies like cookies, device analytics, and usage tracking
3. From third-party sources, including verification services, advertising platforms, and data partners
Categories of Information We May Collect
Personal identifiers (name, email, phone, address, IP, device ID).
Commercial information, such as services you request, consider, or engage with.
Internet activity, including browsing history, interactions with our website and ads, and device-related data.
Geolocation data, limited to ZIP code, city, and state (approximate only).
Professional information, such as business name, job titles, and license numbers (applicable to Spa Partners).
We may collect the following information from individuals seeking spa services:
Full name, phone number, and email address.
ZIP code and general location.
IP address, browser type, and device identifiers.
Interaction data, including clicks, page views, and ad engagement.
We may collect the following information from businesses and professionals offering spa services:
Business name and physical address.
Spa license number and job titles.
Contact details of key personnel.
Billing and payment information.
Verification documents used for compliance and quality assurance.
While we may collect and review professional and business information for verification and compliance purposes, we do not guarantee the accuracy, completeness, or legitimacy of any information provided by Spa Partners. Such information is provided by the Spa Partners themselves and may be subject to independent verification by Users.
2. How We Use Your Information
A. Service Delivery and Improvement
Connect Users with Verified Spa Partners
Process and manage Spa Partner applications
Provide customer support and resolve inquiries
Analyze usage patterns and develop new features
Send service updates and promotional offers (see Section 3)
Deliver personalized and retargeted advertising
Measure ad impressions and campaign effectiveness
We may use your information for operational purposes, including compliance and security:
Detect and prevent fraud, abuse, or security incidents
Monitor compliance with, investigate potential violations of, and enforce our Terms of Use, including addressing disputes, protecting our rights, and ensuring the safety and integrity of our services
Conduct surveys and promotional campaigns
Comply with legal and regulatory obligations
3. Communications
We use your contact information to communicate with you about services,inquiries, and spa matches.
A. Service-Related Communications
These are essential and include:
1. Account verification and onboarding
2. Security alerts and system notifications
3. Updates to our Terms or Privacy Policy
4. Information related to your spa inquiry
Note: You cannot opt out of these communications.
B. Promotional Communications (Optional)
1.Newsletters, special offers, tailored marketing
2.You may opt out of receiving Promotional Communications at any time.
C. SMS Communications (Optional)
If you opt in:
1.You agree to receive texts from us and Spa Partners
2. Message/data rates may apply
3. Opt out anytime by replying “STOP”
Essential service messages will still be sent even if you opt out of promotional or SMS communications.
4. Sharing of Information
We share your information only as necessary to operate our services and comply with legal obligations.
A. With Spa Partners
To fulfill your request, we share relevant personal information with vetted Spa Partners. Their use of your data is governed by their own privacy policies.
B. With Service Providers
We may share information with trusted third parties who help us operate the Platform:
1. Hosting and infrastructure
2. CRM tools
3. Analytics and performance tracking
4. Payment processors
All providers are bound by confidentiality and data protection agreements.
C. Legal Disclosures
We may disclose information to:
1. Comply with laws or regulations
2. Respond to subpoenas or legal process
3. Protect the rights and integrity of our Platform
D. Business Transfers
If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
E. Advertising and Data Sharing
We may share limited information with advertising partners for targeted marketing. Under certain state laws (e.g., California), this may be considered a “sale” or “sharing” of personal data.
5.Targeted Advertising, Sales, and Sharing of Personal Information
We may use and share your personal information to help connect you with spa services tailored to your preferences. This includes:
1.Partner-based service matching: Sharing your contact information (such as name, phone number, email, and location) with our network of vetted Spa Partners to connect you with local spa services based on your interests. This is the core service we provide.
3. Targeted advertising: Showing you relevant offers and promotions based on your interests, browsing activity, and online behavior.
4. Cross-context behavioral targeting: Using your data across different services or websites to deliver personalized promotions and improve your experience.
Important Note on "Sale" of Personal Information: While we do not sell your data to unrelated third parties for marketing purposes, the sharing of your information with Spa Partners as part of our lead referral service may legally constitute “sale" under applicable laws. You have the right to opt out of this sharing, as explained below.
A. Your privacy rights
Under applicable U.S. privacy laws (e.g., California, Virginia, Colorado), you have the right to opt out of
1. The use of your information for targeted advertising.
2. The sale or sharing of your personal information.
3. Certain types of automated decision-making or profiling.
B. How to Exercise Your Rights
You can exercise these rights by:
Visiting our: Your privacy rights
Contacting us directly at: info@findyourlocalspa.com.
Disclaimer on Third-Party Use
6. Email Marketing Compliance (CAN-SPAM Act)
By using our Services, you agree that we may send you occasional promotional emails. All such communications comply with the U.S. CAN-SPAM Act. You may unsubscribe at any time by following the instructions in each email or by contacting us at info@findyourlocalspa.com
We and our service providers use cookies, pixels, web beacons, and similar technologies to automatically collect information when you interact with our website. These tools help us deliver a secure, personalized, and optimized experience.
Cookies are small data files stored on your device by your browser. They help websites remember your preferences, recognize returning visitors, deliver personalized content and ads, and improve overall performance.
Strictly Necessary: Essential cookies for login, processing, and security. They cannot be disabled.
Analytics and Performance: To measure traffic, understand how users interact with our website, and improve content and features.
Marketing and Advertising: To deliver personalized ads and measure their effectiveness. This may include interest-based advertising, which under certain privacy laws (such as the California Consumer Privacy Act / CPRA, and similar state privacy laws) may be considered a “sale” or “sharing” of personal information.
Most browsers accept cookies by default, but you can:
Adjust your browser settings to decline or delete cookies.
Choose to be notified when cookies are being sent.
If you are a California resident, exercise your right to opt out of the sale or sharing of your personal information by clicking the “Do Not Sell or Share My Personal Information” link in our Website footer.
Please note that disabling cookies may affect the functionality of our website and limit access to certain features.
8. Children’s Privacy
Our Platform and services are intended for adults and are not directed to individuals under 18 years of age. We do not knowingly collect, use, or sell personal information from children under 13, in accordance with the Children’s Online Privacy Protection Act (COPPA). Users aged 13 to 17 may only access our services with the verified consent and supervision of a parent or legal guardian.
If we become aware that personal information has been submitted by a minor in violation of this Policy, we will promptly delete the information and implement reasonable safeguards to prevent further collection.
We are not responsible for any false representations of age or parental consent. Parents and legal guardians are solely responsible for monitoring their children’s online activity and for any consequences resulting from unauthorized use of our Platform by minors.
9. Third-Party Websites and Links
Our website may include links to third-party websites or platforms. These links are provided for your convenience only. We do not control or assume responsibility for:
1. The content, functionality, or availability of third-party sites
2. Their privacy, data handling, or security practices
3. Any outcomes resulting from your interactions with them
The inclusion of a link does not imply endorsement or affiliation. We encourage you to review the privacy policies and terms of any third-party site before sharing personal information or using their services.
10. Limitation of Liability
Find Your Local Spa and Wellness & Care Connection, LLC operate solely as digital intermediaries, facilitating connections between Users and independent spa and wellness service providers (“Spa Partners”). We are not a party to, and do not participate in, any agreement, transaction, or service arrangement between a User and a Spa Partner.
A. No Responsibility for Third-Party Services
Accordingly, we do not assume and expressly disclaim any responsibility or liability for:
1. The quality, pricing, availability, safety, legality, or outcomes of services provided by Spa Partners;
2. Any promotions, discounts, representations, or communications made by Spa Partners or other third parties; and
3. Any personal injury, property damage, financial loss, or other harm arising from or occurring at a Spa Partner’s location or in connection with their services.
B. Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to:
Your access to or use of the Website or Platform;
Any communications, interactions, or transactions between you and any Spa Partner;
Any dispute, claim, or controversy between Users and Spa Partners; or
Any third-party websites, services, or content accessed through the Platform.
This clause does not limit or exclude liability that cannot be excluded under applicable law.
11. Data Retention
We retain personal and business information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Retention periods vary depending on the type of data and its intended use.
A. How Long We Retain Data
1. Lead-Matching Data
Information provided by users for spa matching (such as name, contact details, and zip code) is retained for up to 15 days to fulfill spa requests and improve services. After this period, the data is either anonymized or securely deleted, except where it is retained for the limited purposes of surveys or notifications as described in Section 11(A)(2).
2. Surveys and Notifications (User/Lead Data)
If you provide your information as a lead, we may send you limited follow-up communications such as surveys or service-related notifications by email or SMS (for example, a survey sent 10–11 days after your initial request). This data may be retained for a short period beyond the 15-day lead-matching period solely for the purpose of delivering such communications and processing responses. You may opt out of receiving further SMS communications at any time and may unsubscribe from non-essential emails.
3. Spa Partner Information
Information related to Spa Partners is kept for the duration of our business relationship and for legal, operational, or compliance needs.
4. Other Personal Data
We keep other personal data for a reasonable period to support platform functionality, or as required by law.
You may request deletion of your personal information at any time. We will process such requests in accordance with:
1. Applicable legal obligations
2. Operational and security requirements
3. The terms outlined in the Your U.S. privacy rights section of this Policy
12. Data Security
We are committed to protecting your personal and business information through a comprehensive data security program designed to meet reasonable security standards under applicable privacy and cybersecurity laws. Our security program is appropriate to the nature of the information we collect and process.
Our safeguards include:
1. Technical Safeguards: We use encryption, secure hosting, and firewalls to prevent unauthorized data access.
2. Administrative & Physical Controls: Our security measures include role-based access, employee privacy training, and an incident response plan.
3. Proactive Assessments: We conduct periodic security assessments to identify vulnerabilities and ensure our safeguards remain effective.
Despite our commercially reasonable efforts, no online system is completely secure. We cannot guarantee absolute security of your information. In the event of a data breach that compromises your personal information, we will notify you in accordance with applicable law.
We also encourage you to follow best practices for protecting your own data, such as using strong, unique passwords and being cautious when sharing sensitive information online.
13. Your U.S. privacy rights
Residents of certain U.S. states may have specific rights under applicable privacy laws. If you reside in California, Virginia, Colorado, Connecticut, Utah, or another state with similar legislation, you may exercise the following rights, subject to legal exceptions:
A. General privacy rights
1. Right to know and access your personal information
2. Right to request deletion or correction
3. Right to opt out of targeted advertising, sale/sharing, or profiling
4. Right to be free from discrimination for exercising your rights
B. Additional Rights for California Residents
If you reside in California, you may also exercise rights under the California Consumer Privacy Act (CCPA) and the California privacy rights Act (CPRA):
1. You have the right to request a copy of the personal information we have collected, used, sold, or shared in the past 12 months.
2. You have the right to limit the use of sensitive personal information to what is necessary for providing requested services.
C. How to Exercise Your Rights
You may submit a verifiable consumer request by:
1. Visiting: Your privacy rights
2. Emailing us at: info@findyourlocalspa.com
We may verify your identity before fulfilling your request. We will respond within legal timelines.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we do, we will revise the “Last Updated” date at the top of this page.
If we make any material changes to how we collect, use, or share personal information, we will:
1. Provide notice by email (if you’ve provided one)
2. Display a prominent notice on our website prior to the changes taking effect
Your continued use of the Website or Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.
We encourage you to review this Policy periodically to stay informed about how we protect your information.
15. Compliance with State Privacy Laws
Our Privacy Policy is designed to comply with applicable privacy laws in the United States, including but not limited to the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and the Texas Data Privacy and Security Act (TDPSA). As we expand our services, we are committed to adhering to all relevant state and federal privacy regulations.
16. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law provisions. Any disputes not subject to arbitration shall be resolved exclusively in the state or federal courts located in Travis County, Texas, United States.
17. Contact Us
If you have any questions about this Privacy Policy, or if you need it in an alternative format due to a disability, please contact us at info@findyourlocalspa.com. While we will make reasonable efforts to provide accessible versions upon request, we are not liable for any delays, technical limitations, or inability to provide an alternative format in every circumstance.
Wellness & Care Connection, LLC
5900 Balcones Drive, Suite 100
Austin, TX 78731, United States