Last updated: Mar 24, 2025, 11:54 AM
At Find Your Local Spa, we are committed to protecting the personal and professional information of everyone using our Platform with transparency and care. This Privacy Policy explains how we collect, use, and safeguard your data as we operate as a lead generation and marketing service to connect consumers with our network of local spas.
To do this, we collect contact information from consumers to share with vetted Spa Partners, and we collect professional and business details from Spa Partners for verification and compliance purposes within the network. We do not sell your information for other purposes (see Section 5 for clarification on lead referral). You can opt out of marketing communications at any time.
This Privacy Policy (“Policy”) describes how Wellness & Care Connection, LLC (the “Agency”) (“we,” “our,” or “us”) collects, uses, and shares information from individuals and businesses who access or use our online platform and website, www.findyourlocalspa.com (the “Website” or "Platform").
This Policy applies to:
By accessing or using the Website, you acknowledge that you have read and agree to be bound by this Policy. If you do not agree with any part of it, please refrain from using the Website. You may exercise your privacy rights by accessing the Your Privacy Rights link located in the footer of our Website.
We may update this Policy, and your continued use of the Website means you accept the changes.
We collect personal and business information to deliver, improve, and personalize our services. This information may be obtained in the following ways:
Categories of Information We May Collect
A. Information from Spa Seekers (Users)
We may collect the following information from individuals seeking spa services: Full name, phone number, and email address; ZIP code and general location; IP address, browser type, and device identifiers; Interaction data, including clicks, page views, and ad engagement.
B. Information from Spa Partners (Associates)
We may collect the following information from businesses and professionals offering spa services: Business name and physical address; Spa license number and job titles; Contact details of key personnel; Billing and payment information; Verification documents used for compliance and quality assurance.
While we may collect and review professional and business information for verification and compliance purposes, we do not guarantee the accuracy, completeness, or legitimacy of any information provided by Spa Partners. Such information is provided by the Spa Partners themselves and may be subject to independent verification by Users.
A. Service Delivery and Improvement
Connect Users with Verified Spa Partners; Process and manage Spa Partner applications; Provide customer support and resolve inquiries; Analyze usage patterns and develop new features.
B. Marketing and Communications
Send service updates and promotional offers (see Section 3); Deliver personalized and retargeted advertising; Measure ad impressions and campaign effectiveness.
C. Internal Operations
We may use your information for operational purposes, including compliance and security: Detect and prevent fraud, abuse, or security incidents; Monitor compliance with, investigate potential violations of, and enforce our Terms of Use, including addressing disputes, protecting our rights, and ensuring the safety and integrity of our services; Conduct surveys and promotional campaigns; Comply with legal and regulatory obligations.
We use your contact information to communicate with you about services, inquiries, and spa matches.
A. Service-Related Communications
These are essential and include: 1. Account verification and onboarding; 2. Security alerts and system notifications; 3. Updates to our Terms or Privacy Policy; 4. Information related to your spa inquiry. Note: You cannot opt out of these communications.
B. Promotional Communications (Optional)
1. Newsletters, special offers, tailored marketing. You may opt out of receiving Promotional Communications at any time.
C. SMS Communications (Optional)
If you opt in: 1. You agree to receive texts from us and Spa Partners; 2. Message/data rates may apply; 3. Opt out anytime by replying “STOP”. Essential service messages will still be sent even if you opt out of promotional or SMS communications.
We share your information only as necessary to operate our services and comply with legal obligations.
A. With Spa Partners: To fulfill your request, we share relevant personal information with vetted Spa Partners. Their use of your data is governed by their own privacy policies.
B. With Service Providers: We may share information with trusted third parties who help us operate the Platform: 1. Hosting and infrastructure; 2. CRM tools; 3. Analytics and performance tracking; 4. Payment processors. All providers are bound by confidentiality and data protection agreements.
C. Legal Disclosures: We may disclose information to: 1. Comply with laws or regulations; 2. Respond to subpoenas or legal process; 3. Protect the rights and integrity of our Platform.
D. Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
E. Advertising and Data Sharing: We may share limited information with advertising partners for targeted marketing. Under certain state laws (e.g., California), this may be considered a “sale” or “sharing” of personal data.
We may use and share your personal information to help connect you with spa services tailored to your preferences. This includes:
1. Partner-based service matching: Sharing your contact information (such as name, phone number, email, and location) with our network of vetted Spa Partners. 2. Lead generation and business referrals: Our Spa Partners compensate us for qualified leads. This may be considered a "sale" under CCPA and TDPSA. 3. Targeted advertising. 4. Cross-context behavioral targeting.
Important Note on "Sale" of Personal Information: While we do not sell your data to unrelated third parties for marketing purposes, the sharing of your information with Spa Partners as part of our lead referral service may legally constitute “sale" under applicable laws. You have the right to opt out of this sharing.
A. Your privacy rights: Under applicable U.S. privacy laws, you have the right to opt out of targeted advertising, sale/sharing, or profiling.
B. How to Exercise Your Rights: Visiting our Your Privacy Rights or contacting us at info@findyourlocalspa.com.
Disclaimer on Third-Party Use: Once shared, their use of your info is governed by their own policies.
By using our Services, you agree that we may send you occasional promotional emails. All such communications comply with the U.S. CAN-SPAM Act. You may unsubscribe at any time by following the instructions in each email or by contacting us at info@findyourlocalspa.com.
We and our service providers use cookies, pixels, web beacons, and similar technologies to automatically collect information. A. What Are Cookies? Small data files stored on your device. B. How We Use Tracking Technologies: Strictly Necessary (cannot be disabled), Analytics and Performance, Marketing and Advertising.
C. Your Choices: Adjust browser settings to decline or delete cookies. If you are a California resident, exercise your right to opt out by clicking the “Do Not Sell or Share My Personal Information” link in our Website footer.
Our Platform is intended for adults and not directed to individuals under 18. We do not knowingly collect data from children under 13 per COPPA. Users aged 13 to 17 may only access services with verified parental consent. If we become aware of a minor's data submission in violation of this Policy, we will promptly delete it.
We do not control or assume responsibility for: 1. Content of third-party sites; 2. Their privacy practices; 3. Outcomes from your interactions with them. Inclusion of a link does not imply endorsement.
Find Your Local Spa and Wellness & Care Connection, LLC operate solely as digital intermediaries. We are not a party to any agreement between a User and a Spa Partner.
A. No Responsibility for Third-Party Services: We disclaim liability for quality, pricing, safety, or outcomes of Spa Partner services; any promotions made by third parties; or any injury/damage occurring at a Spa Partner’s location.
B. Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for direct, indirect, or consequential damages arising from your use of the Website, interactions with Spa Partners, or third-party content.
A. How Long We Retain Data: 1. Lead-Matching Data: up to 15 days; 2. Surveys and Notifications: short period beyond 15 days; 3. Spa Partner Information: duration of business relationship; 4. Other Personal Data: reasonable period required by law.
B. Data Deletion Requests: You may request deletion at any time via the Your Privacy Rights section.
Our safeguards include: 1. Technical Safeguards (encryption, firewalls); 2. Administrative Controls (role-based access, training); 3. Proactive Assessments. Despite efforts, no system is completely secure. We will notify you of any breach in accordance with law.
A. General privacy rights: Know/access, deletion/correction, opt-out of sale/profiling, non-discrimination.
B. Additional Rights for California Residents: Request copy of info from past 12 months; limit use of sensitive personal info.
C. How to Exercise Your Rights: Visiting Your Privacy Rights or emailing info@findyourlocalspa.com.
We will revise the “Last Updated” date. Material changes will be notified via email or prominent notice on the website. Continued use constitutes acceptance.
Designed to comply with CCPA, VCDPA, CPA, and TDPSA.
Governed by the laws of the State of Texas. Disputes resolved exclusively in Travis County, Texas.
If you have questions or need an alternative format due to disability, contact us at info@findyourlocalspa.com.
Wellness & Care Connection, LLC
5900 Balcones Drive, Suite 100
Austin, TX 78731, United States